The Dockhand is responsible for assisting the marina team in order to serve marina customers and guests by performing a variety of tasks including but not limited to general operation of the docks and assisting boaters. The Dockhand must work to maintain a safe and clean environment throughout the harbor and marina facilities.
Essential Duties and Responsibilities
- Provide SHM members with the best experience possible
- Greet all customers in a manner that expresses a kind, courteous and professional character
- Help orient members and guests to the marina, facilities, and answer other commonly asked questions
- Assist customers with general boating needs
- Maintain and clean restrooms, docks, walkways, grounds and other areas designated by management
- Ensure docks and equipment are operational at all times
- Comply with OSHA regulations, environmental regulations, and adhere to all site rules and expectations
- Availability to work overtime when required
- Ability to work weekends and holidays
- Other duties as assigned by Manager
Safety and Environmental Responsibilities
- Follow SHM Safety and Environmental rules and complete required related training
- Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
- Report all accidents, injuries, spills and near misses immediately
Technical and Physical Requirements
- Ability to work safely around the water
- Must be able to swim
- Ability to lift 30 pounds
- Basic boat handling skills preferred
- Previous marina experience preferred
- Previous customer service experience preferred
Minimum Soft Skills Qualifications
- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously with fellow teammates and members
- Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Gladly provides responsive, and high level of service to our teammates and members
- Eagerly puts forth the extra effort to accomplish duties
- Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs