Stanislava G.

Purser

Bucharest, Romania

Details

Skills: • Financial management
• Excellent communication and administrative skills, diplomacy and delegation
• IT experience with all Micro Soft packages including Office, Word, Excel, Fidelio Cruise, Outlook, Saigon, Orassys, PowerPoint, POS , MICROS, ISF .
• Strong leadership skills
• Customer Service skills and Immigration / Clearance
• Stock control, auditing, loading , budget book keeping and financial control .

Licenses / Certificates: • The Training Center “Alfa-Training” Certificate of Purser
• STCW95 Basic Safety Training
• Crowd Management Training
• Security Training for Seafarers with Designated Security Duties
• Proficiency in Crisis Management and Human Behavior Training Including Passenger Safety
• Safety Familiarization and Shipboard Familiarization Certificate
• Hospitality Communication Skills Certificate
• The Cruise Institute “Certified Cruise professional (CCP) TM “ Certificate
• Certificate of Achievement the outstanding USPH score of 99% in Miami, FL, USA

Age: 43

Years Of Experience: 19

Languages: English

About My professional background in the cruise and yacht industry, where Guest Service and satisfaction are the first things you are driven towards providing as Chief Purser, makes me an excellent candidate for this position. I am knowledgeable of the hospitality industry and would like to pursue a career within your company.

As you will see from the enclosed CV, I have more than 19 years of experience within the cruise industry to offer you. My CV shows that I have been consistently rewarded for hard work with promotions and increased responsibilities. These rewards are a direct result of my expertise and my commitment to personal and professional excellence, coupled with my excellent communication, financial, organization and administration skills ,as well as able to work long hours under pressure and execute my responsibilities with speed and accuracy on professional level. Always aiming to be recognized as a highly motivated, ethical, hardworking and dedicated professional, I take great pride in my work a focused ability to use initiative and implement strategic decision, particularly in service quality management, administration and training. I have a varied employment history within management, specifically focused towards hospitality/tourism and backed up with an extended level of higher education, all of which I feel allows me to bring something extra to the team.